How to delete your account
- Email sales@myteamtrack.com from the email address you use for TeamTrack, with the subject "Delete my TeamTrack account".
- Include your workspace Account ID and your user name.
- We confirm the request by email, then delete your account within 30 days.
If you are a workspace admin and want to delete the entire workspace, say so in your email. Deleting a workspace removes it for everyone in it, so make sure you have exported anything you need.
What we delete
- Your profile: name, user name, email address, mobile number and profile picture.
- Your attendance records and the locations saved with them.
- Photos, videos and voice messages you uploaded, and your comments.
What we may keep
- Payment and invoice records, for as long as tax and accounting laws require (usually up to 8 years).
- Tasks that belong to your employer's workspace may stay in that workspace, with your name removed, so the business keeps its work history.
- Backups are overwritten in the normal backup cycle, within 30 days.
If you are a team member
Your workspace admin can also remove you from the workspace in the app. Removing you from a workspace does not delete your TeamTrack account. Use the steps above to delete the account itself.